Privacy Policy

1. The data we collect

Data you give us

• Your account: your name, email address and password. Your password is stored only in a scrambled form (a one-way hash) that nobody, including us, can read back.
• Purchases: when you buy a plan, Stripe collects your card or other payment details and your billing name, address and country on its secure checkout page. We receive and keep your Stripe customer number, the plans and add-ons you have, the amounts and taxes you paid, the dates, and whether a payment failed, was refunded or was disputed.
• The waiting list: your email address (and name, if you give it) when you join our waiting list on the website.
• Messages to us: what you write to our support team, and our replies.
• The affiliate program: if you join, your affiliate code, the bank details you give us for payouts (account holder, country, account number or IBAN, and BIC or SWIFT code), when you accepted the affiliate terms, and your commissions and payouts.
• Alerts: the alerts you create and how you want to hear about them (in the app, as push notifications or by email).

Data created when you use the Products and Services

• Your charts and settings: chart layouts, drawings, watchlists, indicator settings, the theme and other preferences. They are saved in your browser and in your account, so your charts look the same on all your devices.
• Your activity: the alerts that went off, your scan settings, your progress in our courses, and your answers to the welcome questions (which markets you trade and how long you usually stay in a trade), which we use to set up your first chart.
• Logins and devices: for each device you log in on, its browser and system description, its IP address, and when the login started and was last used. We use them to show your devices in Account, to apply the device limit and to protect your account.
• Push notifications: if you allow notifications, the address that your browser's notification service gives us for your device. This is a technical code, not your phone number.
• Referrals: if you came through an affiliate's link or typed an affiliate's code, which affiliate referred you and when. When someone clicks an affiliate link, we record the date, the website the click came from (its name only) and a scrambled code made from the visitor's IP address and browser, so each visitor is counted once a day. That code cannot be turned back into the IP address.
• Technical logs: like most online services, our servers and hosting provider record technical information about requests (IP address, browser, the page asked for, the time and any errors) to keep the Products and Services running and secure.

Data we receive from others

• Stripe: the status of your payments and subscriptions and, to prevent fraud and affiliate abuse, a card fingerprint: a code that tells whether two payments were made with the same card, without showing the card number.
• Affiliates: the referral described above.

We do not ask for sensitive information, such as health or religious beliefs, and we do not collect information about your brokerage accounts, positions or balances.

2. How and why we use your data

We use your data only for the purposes below, each with a legal reason to do so:

We do not make decisions about you based only on automated processing that have legal or similarly significant effects on you.

3. Emails

• Account and service emails are part of the Products and Services, so you receive them while you have an account. Alert emails are sent only for the alerts where you switch email on.
• News and offers: every one of these emails has an unsubscribe link. Unsubscribing does not stop account and service emails.
• We send our emails and keep our email list with an email service provider. To send relevant emails, it holds your name, your email address, whether you have a plan and which Products and Services you have, and whether a payment is failing. It may record whether an email was opened and whether a link in it was clicked.

4. Cookies and browser storage

We use only the cookies the Products and Services need to work, plus one that remembers affiliate referrals. We do not use advertising cookies, and there are no third-party analytics or advertising tools in our app.

Browser storage. The app also saves your chart settings, layouts, drawings, watchlists, theme, and whether you have seen tips such as the app install guide, in your browser's local storage. These stay on your device until you clear them, and the chart data is also saved in your account.

Other services. Stripe's checkout and billing pages, which open on Stripe's own website, use cookies for security and fraud prevention. Video players in our courses, which come from video hosting providers, may set their own cookies when you play a video. The platform that hosts our website, autotrendsystem.com, may use technical cookies and collect anonymous visit statistics.

You can block or delete cookies in your browser settings. If you block the login cookie, you will not be able to log in.

5. Who we share your data with

We do not sell or rent your personal data, and we do not share it with advertisers. We share it only as follows.

Service providers that handle data for us, under contracts that require them to protect it and use it only to provide their services to us:

• Stripe: payments, subscriptions, invoices, taxes and fraud prevention.
• Hosting providers: the servers and database that run our app, in the United States.
• An email service provider: sending our emails and keeping our email list.
• An email and office software provider: our email inboxes, for example when you write to support.
• Website and domain services: hosting our website, autotrendsystem.com, and our domain name.
• Notification services of your browser or device maker: to deliver the push notifications you switched on. They receive the notification and your device's notification address.
• Video hosting providers: to play the videos in our courses.

Market data providers send prices to our servers. We do not send them your personal data.

Affiliates see the first name and the initial of the last name of the members they referred, with their plan and the commission earned. They never see a member's email address or payment details.

Others, when needed: when the law requires it or to answer a lawful request; to protect the rights, property or safety of our members, the public or us, to enforce our Terms or to prevent fraud; to our professional advisers, such as accountants and lawyers, who must keep it confidential; and to a buyer or successor if our business is reorganised or sold, who must then protect your data as this policy describes.

6. International transfers

Our servers and several of our providers are in the United States and other countries, whose data protection laws may differ from those where you live. When we transfer personal data between countries, we rely on appropriate safeguards, such as standard contractual clauses approved by data protection authorities or our providers' recognised certifications, where these are required.

7. How long we keep your data

• Your account, charts and settings: as long as your account is open. When you ask us to delete your account, we delete or anonymise this data within 30 days, apart from the records below that we must keep.
• Payment and invoice records: as long as the law requires for accounting and tax, which can be up to 10 years.
• Logins and devices: as long as your account is open, to protect it.
• Alert history: for a limited time, then deleted automatically.
• Affiliate records: as long as needed for commissions, payouts and accounting.
• Email list: until you ask us to delete your contact. If you unsubscribe, we keep your email address on a "do not email" list so you do not receive news and offers again.
• Messages to support: as long as needed to help you and keep a record of our conversation.
• Technical logs: a short time, as set by our hosting provider.

8. How we protect your data

All connections to the Products and Services are encrypted (HTTPS). Passwords are stored only as one-way hashes. Login cookies cannot be read by scripts on the page. Access to member data is limited to the people who need it to run the Products and Services. Card payments are handled by Stripe, which is certified to the payment card industry's security standard (PCI DSS).

No system is completely secure. Please use a strong password that you do not use elsewhere, and tell us straight away at support@autotrendsystem.com if you think someone else has used your account.

9. Your rights and choices

Depending on where you live, you may have the right to:

• get a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict or object to how we use your data, including at any time to news and offers by email;
• receive your data in a common, machine-readable format and have it passed to another service;
• withdraw your consent where we rely on it, without affecting what we did before;
• not be treated differently for using these rights.

You can change your name, email address and password yourself in Account. For anything else, write to us at support@autotrendsystem.com from the email address on your account. We may need to confirm who you are before we act, and we answer within one month. We may keep some data where the law requires it, such as payment records.

If you are unhappy with how we handle your data, please contact us first so we can put it right. You can also complain to the data protection authority where you live.

We do not sell personal data, and we do not share it for advertising based on your activity on other websites or apps.

10. Children

The Products and Services are for adults aged 18 and over. It is not meant for children, and we do not knowingly collect data from anyone under 18. If we learn that we have, we delete it.

11. Other websites

The Products and Services link to other websites and services, such as our social media pages and Stripe's pages. Their own privacy policies apply to them, and we are not responsible for how they handle your data.

12. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it last changed. If we make an important change, we will tell you by email or in the app.

13. Contact us

Questions or requests about your personal data? Write to us at support@autotrendsystem.com.